Manger round interview questions?

How to explain the reasons for leaving your previous job

career growth require continuously learning and new skills, 

so i want to upgrade my new skills set, and continuously learning is required.

My company underwent a merger, the new policy will apply, team restructuring happening, and new policy will be coming in effect.

 

When have you handled huge pressure in a work-related situation?
I studied the brief carefully and then created a plan of action for getting the project delivered on budget and also on time.

It was tough going, but i put in the extra hours' work needed and i am pleased to say i managed to get the project finished on time and to specification. my supervisor was thrilled with my work ethic and effort, and he thanked me for my commitment and dedication to delivering this important project.

Can you describe a stressful situation and how you handled it?
when pri line got down, or application down, application got slow, down time is there.

customer calling, keep calling, and need to answer to customer, and need to give assurance, it will resolve ASAP.

also work side by side to resolve the issue, 1st identify, then try to resolve the issue 1st and inform to customer about down is resolved,

And the provide the RCA

@ Can you give an example of how you dealt with conflict in the workplace?
in my previous organization 1 of my colleague had problem with my, not sure he not liked my work, or jealous about my initiative or performance,

so i have ask him personally 1 meeting, just causal meeting, started with basic conversation, so make him what i am, what i feel and how i think, i cleared myself, i have no hard feeling for him or anybody, i have helping nature, also explained if something required in office and working environment, then we have do it, even its not my area of interest or other person in the team, but as team we have to perform the task, because that is requirement, and company demanded and its need to be done.

But personally whatever i can do professionally, any help he need or other team member need i will be ready to do. i am not jealous by anybody or i am not  UN-cooperative with you or other member in team.  

then he started understanding me, and the environment is created in the team, whatever task we receive, we started done effectively and we done our best, whenever any help required within team, we done as much as possible.


Can you tell me about a mistake you made at work and how handled it?
Not any big mistake recently, but i have done when i was new in the company, and i was part of testing team, i was doing a compatibility test of application with the customer database replica with our new application upgrade release, During the testing, while we apply patch, i made mistake, i applied patch without remove some previous history database, like data_base version history, and database_schema_version history. and database got corrupted, and this database was around 100gb size,

So i have acknowledge my mistake, and informed to the manager, i got annoyed, the main reason because, we have committed time to the customer, about new release upgrade, we had some fixes in the current release, and database is got corrupted, now 1 more extra day was required, and it need to confirm inform again to the customer, and that customer is very sensitive customer, it was not easy to give any excuse easily to this customer, somehow we got 1 more extra day, and i have restored another copy of that database by self in 24 hours, and processed CDC process further.


Can you tell me about a time you had to deal with an irate customer or client?
i am also a part of escalation team, we are multi tasking in our team, so sometime we go for escalation call, and meeting, where we have customer side, and from our side our account manager, and technical team, so as part of technically team, i use to join those meeting, we use to discuss all pain and problem from the customer side.

personally i use to write all technical point customer getting trouble, it could be usability issue, or it could be genuine issue, or bug in the application or process customer observe.

 
once customer explain everything and all pain, then i acknowledge his all trouble point wise point, and then i start resolving,
step by step, if just usability issue related to our application, we use to explain on same time,
some point need some analysis so we bear some time.
and if issue is genuine issue, we raise it further in our organization, issue could be related to product or bug, etc.
And we acknowledge the issue, and we provide TAT for that issue.

so here 99% percent customer got satisfied